How long is the processing and shipping?

ALL - MADE - TO - ORDERS COUTURE DRESSES PROCESSING TIME MAY TAKE 3 - 5 WEEK BEFORE SHIPPING.

Please email hausofrich0@gmail.com with your order number if you would like to have your order Expedited to you!

What is your return policy?

ALL SALES ARE FINAL. Please contact us regarding any issue about your order. We are willing to fix any order that has mishaps.

Read descriptions thoroughly to ensure that you order your right size.

If you have any concerns or request for a alteration, please email me at hausofrich0@gmail.com with your order number!

How can I get an update on my order?

If you have questions about your order please contact via email hausofrich0@gmail.comwith Your name and Order number.

How Can I Place A Order For A Custom Dress?

Please Send a Email inquiry to hausofrich0@gmail.com. 

Include in Email Inquiry:

-Your name

- State you live in

- Desired Date for Garment

- Phone Number

- Idea/Inspiration (Please Explain If Needed Too)

CONTACT US

  • TURNAROUND TIMEFRAMES / PROCESSING TIME:

    Please be advised turnaround time for dresses may vary from 1-4 WEEKS to complete.

    GOWNS MAY TAKE UP TO 3-6 WEEKS TO COMPLETE.

    Business days do NOT include weekends. Please check out our “Ready to Ship” tab on the Main Menu. (Those items typically ship within 1-5 business days)

    Processing time and Shipping are not the same, processing time is based off how long the order takes to complete. Please email hausofrich0@gmail.com for any further questions.

  • SHIPPING:

    We have a various amount of shipping time frames that can be selected for your order.

    Please contact us for NEXT DAY SHIPPING, which can be approved upon request. Next day shipping goes through Fedex, ALL NEXT DAY SHIPPING REQUEST FEES WILL BE HANDLED BY THE CUSTOMER.

    Please email hausofrich0@gmail.com to make a request.

  • RUSH ORDERS:

    Additional fees do apply to rush orders!

    If it is not listed on the product then please contact me before purchasing.

    Rush orders can be approved upon request! Certain items may be in stock and others may not.

    Please check out our “Ready to Ship” tab on the Main Menu. (Those items typically ship within 1-5 business days)

    Please email hausofrich0@gmail.com to make a request.

  • COMMUNICATION: PLEASE DO NOT PANIC!

    Haus of Rich works consistently to get orders out. Please be patient when waiting for a response. Orders go through a process, once the item is shipped. You will receive an email!!! Please be advised there will be limited contact once your order has been submitted or during the creation period of the order.

    THIS DOES NOT MEAN YOUR ORDER IS NOT BEING WORKED ON, OR HAS BEEN OVERLOOKED. If you have any questions about your order during this time, no problem, simply Leave a message on the Website contact option or email hausofrich0@gmail.com and we will be more than happy to respond. Excessive emails and DMs will not be tolerated.

  • REFUNDS:

    There will be NO REFUNDS issued on orders that have been started and/or issued out. Please be mindful that ALL SALES ARE FINAL!!!! If there is any mishaps with any order, please contact us and we will be happy to fix any of your concerns.

    PLEASE MAKE SURE YOUR SIZING IS CORRECT!!!!! IF YOU ARE UNSURE ABOUT YOUR SIZING, IT IS BEST FOR BOTH OF US TO GET MEASUREMENT TAKEN.

    PLEASE PLEASE PLEASE SEND YOUR MEASUREMENTS IF YOU ARE UNSURE OF YOUR SIZING!!! ONCE YOU GET YOUR MEASUREMENT, YOU CAN INSERT THEM IN THE NOTE SECTION AT CHECKOUT. THANK YOU!!!!!!!!!!!